{"id":11,"date":"2026-06-02T06:15:19","date_gmt":"2026-06-02T06:15:19","guid":{"rendered":"https:\/\/lagoballs.pl\/?page_id=11"},"modified":"2026-08-12T14:53:19","modified_gmt":"2026-08-12T14:53:19","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/lagoballs.com\/se\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59e1a16 e-flex e-con-boxed e-con e-parent\" data-id=\"59e1a16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ad5ada elementor-widget elementor-widget-text-editor\" data-id=\"29ad5ada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><style type=\"text\/css\">h2 { color: #1a5c3a; text-align: left; orphans: 2; widows: 2; margin-top: 0.49cm; margin-bottom: 0.21cm; direction: ltr; background: transparent }h2.western { font-size: 13pt; font-weight: bold }h2.cjk { font-family: \"Arial\"; font-size: 13pt; font-weight: bold }h2.ctl { font-size: 13pt; font-weight: bold }h1 { color: #1a5c3a; text-align: left; orphans: 2; widows: 2; margin-top: 0.71cm; margin-bottom: 0.28cm; direction: ltr; background: transparent }h1.western { font-size: 16pt; font-weight: bold }h1.cjk { font-family: \"Arial\"; font-size: 16pt; font-weight: bold }h1.ctl { font-size: 16pt; font-weight: bold }p { line-height: 115%; text-align: left; orphans: 0; widows: 0; margin-bottom: 0.25cm; direction: ltr; background: transparent }a:link { color: #0563c1; text-decoration: underline }<\/style><\/p>\n<p style=\"line-height: 100%; margin-bottom: 0.42cm;\"><span style=\"color: #1a5c3a;\"><span style=\"font-size: xx-large;\"><b>Return Policy<\/b><\/span><\/span><\/p>\n<p style=\"line-height: 100%; margin-top: 0.11cm; margin-bottom: 0.11cm;\"><span style=\"color: #666666;\"><span style=\"font-size: small;\"><b>Effective date: <\/b><\/span><\/span><span style=\"color: #666666;\"><span style=\"font-size: small;\">May<\/span><\/span><span style=\"color: #666666;\"><span style=\"font-size: small;\"> 2026<\/span><\/span><\/p>\n<p style=\"line-height: 100%; margin-top: 0.11cm; margin-bottom: 0.11cm;\"><span style=\"color: #666666;\"><span style=\"font-size: small;\"><span lang=\"pl-PL\"><b>Operated by: <\/b><\/span><\/span><\/span><span style=\"color: #666666;\"><span style=\"font-size: small;\"><span lang=\"pl-PL\">SEON SP\u00d3\u0141KA Z OGRANICZON\u0104 ODPOWIEDZIALNO\u015aCI\u0104<\/span><\/span><\/span><\/p>\n<p style=\"line-height: 100%; margin-top: 0.11cm; margin-bottom: 0.11cm;\"><span style=\"color: #666666;\"><span style=\"font-size: small;\"><b>Website: <\/b><\/span><\/span><span style=\"color: #666666;\"><span style=\"font-size: small;\">www.lagoballs.pl<\/span><\/span><\/p>\n<p style=\"line-height: 100%; margin-top: 0.11cm; margin-bottom: 0.11cm;\"><span style=\"color: #666666;\"><span style=\"font-size: small;\"><b>Contact: <\/b><\/span><\/span><span style=\"color: #666666;\"><span style=\"font-size: small;\">info@lagoballs.pl<\/span><\/span><\/p>\n<p style=\"line-height: 100%; margin-top: 0.28cm; margin-bottom: 0.28cm; border-top: none; border-bottom: 1px solid #cccccc; border-left: none; border-right: none; padding: 0cm 0cm 0.04cm 0cm;\"><br \/><br \/><\/p>\n<h1 class=\"western\">1. Nature of Our Products<\/h1>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">All golf balls sold on www.lagoballs.pl are used (lake ball) products. Each ball has been retrieved, cleaned, and graded. By placing an order, you acknowledge and accept the pre-owned nature of all items.<\/p>\n<p style=\"line-height: 100%; margin-top: 0.28cm; margin-bottom: 0.28cm; border-top: none; border-bottom: 1px solid #cccccc; border-left: none; border-right: none; padding: 0cm 0cm 0.04cm 0cm;\"><br \/><br \/><\/p>\n<h1 class=\"western\">2. Product Grading System<\/h1>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">Every ball listed on our website is assigned one of the following grades:<\/p>\n<ul>\n<li value=\"1\">\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\"><b>A+ <\/b>Premium quality. At most a minor, barely visible marking or scratches. Suitable for competitive play.<\/p>\n<\/li>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\"><b>A <\/b>Excellent quality. At most one marking with no significant wear. Suitable for competitive play.<\/p>\n<\/li>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\"><b>B <\/b>Good quality. May have several markings. Ideal for practice rounds and casual play.<\/p>\n<\/li>\n<\/ul>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">Grade descriptions are provided in good faith and reflect our honest assessment. Slight variations within a grade are inherent to the nature of used goods.<\/p>\n<p style=\"line-height: 100%; margin-top: 0.28cm; margin-bottom: 0.28cm; border-top: none; border-bottom: 1px solid #cccccc; border-left: none; border-right: none; padding: 0cm 0cm 0.04cm 0cm;\"><br \/><br \/><\/p>\n<h1 class=\"western\">3. No-Return Policy<\/h1>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">Due to the pre-owned nature of our products, we do not accept returns or exchanges once an order has been dispatched, except in the cases described in Section 4 below.<\/p>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">By completing your purchase, you confirm that:<\/p>\n<ul>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\">You have read and understood the applicable product grade description;<\/p>\n<\/li>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\">You accept that minor imperfections consistent with the stated grade are not grounds for a return;<\/p>\n<\/li>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\">You agree to the no-return policy for used goods.<\/p>\n<\/li>\n<\/ul>\n<p style=\"line-height: 100%; margin-top: 0.28cm; margin-bottom: 0.28cm; border-top: none; border-bottom: 1px solid #cccccc; border-left: none; border-right: none; padding: 0cm 0cm 0.04cm 0cm;\"><br \/><br \/><\/p>\n<h1 class=\"western\">4. Exceptions \u2014 Defective or Incorrectly Shipped Items<\/h1>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">We will issue a full refund in the following circumstances:<\/p>\n<ul>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\">You received items that do not match your order (wrong product, wrong grade, or wrong quantity);<\/p>\n<\/li>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\">The item arrived in a condition significantly worse than described, beyond normal variation within the stated grade.<\/p>\n<\/li>\n<\/ul>\n<h2 class=\"western\">How to Report an Issue<\/h2>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">To be eligible for a refund under this policy, you must:<\/p>\n<ul>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\">Contact us at <u>info@lagoballs.pl<\/u> within <span style=\"text-decoration: underline;\">14\u00a0days<\/span> of delivery;<\/p>\n<\/li>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\">Include your <u>order number<\/u> and a <u>brief description of the issue<\/u>;<\/p>\n<\/li>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\">Attach <u>photographs<\/u> clearly showing the defect or incorrect item(s).<\/p>\n<\/li>\n<\/ul>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">We will review your request and respond within 5 business days. If the claim is approved, the refund will be processed to your original payment method within 14 days.<\/p>\n<p style=\"line-height: 100%; margin-top: 0.28cm; margin-bottom: 0.28cm; border-top: none; border-bottom: 1px solid #cccccc; border-left: none; border-right: none; padding: 0cm 0cm 0.04cm 0cm;\"><br \/><br \/><\/p>\n<h1 class=\"western\">5. Consumer Rights<\/h1>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">Nothing in this policy limits or excludes any statutory rights you may have under applicable EU or Polish consumer protection law, including your rights under Directive 2011\/83\/EU and the Polish Civil Code. Where a conflict exists between this policy and mandatory law, the mandatory law will prevail.<\/p>\n<p style=\"line-height: 100%; margin-top: 0.28cm; margin-bottom: 0.28cm; border-top: none; border-bottom: 1px solid #cccccc; border-left: none; border-right: none; padding: 0cm 0cm 0.04cm 0cm;\"><br \/><br \/><\/p>\n<h1 class=\"western\">6. Contact<\/h1>\n<p style=\"line-height: 100%; margin-top: 0.14cm; margin-bottom: 0.14cm;\">For questions about this policy, please contact us:<\/p>\n<ul>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\">Email: info@lagoballs.pl<\/p>\n<\/li>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\"><span lang=\"pl-PL\">Company: SEON SP\u00d3\u0141KA Z OGRANICZON\u0104 ODPOWIEDZIALNO\u015aCI\u0104<\/span><\/p>\n<\/li>\n<li>\n<p style=\"line-height: 100%; orphans: 2; widows: 2; margin-top: 0.11cm; margin-bottom: 0.11cm;\"><span lang=\"pl-PL\">Address: Kazimierza Wielkiego 1, 50-077 Wroc\u0142aw, Poland<\/span><\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy Effective date: May 2026 Operated by: SEON SP\u00d3\u0141KA Z OGRANICZON\u0104 ODPOWIEDZIALNO\u015aCI\u0104 Website: www.lagoballs.pl Contact: info@lagoballs.pl 1. Nature of Our Products All golf balls sold on www.lagoballs.pl are used (lake ball) products. Each ball has been retrieved, cleaned, and graded. By placing an order, you acknowledge and accept the pre-owned nature of all items. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy \u2013 Used Golf Balls | Lagoballs<\/title>\n<meta name=\"description\" content=\"Easy returns at Lagoballs: how to return your lake balls. 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